One Time Media Handling (OTMH)

AWS | 2022

Streamlining secure media handling processes in data centers, reducing workflow complexity from 24 steps to 5 steps for improved technician efficiency and operational excellence.

Understanding current system & new experience initiative - OTMH project overview showing current 24-step process vs new 5-step process, target audience (data center technicians), launch plan (Dublin data center), and workflow illustrations

Customer journey map (OTMH)

Customer journey map (OTMH) showing the complete workflow and design screens prototype for the optimized media handling process

Design screens prototype

*Will walk through the prototype during the interview session