One Time Media Handling

The existing media-destruction journey was manual, repetitive, and operationally heavy. A technician could process around 6 media devices per day, with each one requiring 21 steps, 24+ physical touches, and roughly 45 minutes to complete.

OTMH aimed to reduce that burden by automating identification, tracking, storage, and custody — creating a process that was faster, safer, less error-prone, and dramatically easier for technicians to complete.

One Touch Media Handling (OTMH) is a secure, automated media destruction experience designed for data centers. It transforms a 21-step, 24+ touchpoint process into a streamlined workflow where media is removed, identified, securely stored, tracked, and eventually destroyed with minimal human handling.

OTMH was designed primarily for data center technicians — the frontline operators responsible for removing, identifying, tracking, and securely handling physical media throughout its destruction lifecycle.

The experience was initially designed for deployment within a red-zone data center environment in Dublin, where security and operational accuracy are critical.