Amazon Web Services | 2022

Monitoring & Control

Designing a workforce management platform for data center teams, including journey mapping, dashboard UX, and tools for labor force managers and contributors.

The Problem - Labor Force Managers

7 and more work buckets to manage
10 and more tools & systems involved
0 Unified workforce views
10+ tool tabs opened
0 Automation and manual work discovery & prioritization
Labor force manager customer journey map

Problem solution mapping

design opportunity 01

Create a Unified Work View

Bring ongoing, upcoming, prioritized, assigned, and unassigned work into one centralized dashboard, giving managers a complete picture of their team's workload.

The Problem - Labor Force Contributor

10 Tools to navigate
0 Unified views of daily work
0 Team & growth visibility
0 Automation, Manual Work & status tracking
Labor force contributor customer journey map

Problem solution mapping

design opportunity 01

Create a Personalized Work View

Give contributors a single personalized view of their day—showing assigned tasks, priorities, blockers, urgent issues, and upcoming work so they immediately know what to work on next.

Design wireframes

Labor force manager homepage design wireframe